FAQ

orders

Center diamonds for our engagement rings are not included. Price is for setting only.

We would be happy to assist in sourcing your center stone. Please contact us for more information.

Although we are primarily made-to-order, we often have items in stock. Please contact us for availability.

Turnaround time is 4-6 weeks.

Due to the volatility of the precious metal market, prices listed are subject to change at any time. Please call us or any Jack Kelége retailer for the most up to date pricing.

Online orders are only available to ship to the United States and Canada at this time. 

custom orders

You can visit our Concierge page, or contact us by email.

All pieces are customizable and available in platinum, 18k white, 18k yellow, and 18k rose gold.

Our custom orders are available in 4 – 6 weeks.

If possible, we will ty to accommodate. Please contact us for details.

Many of our bridal items have a matching band, if not, we will make one!

CARE & repair

To keep your jewelry clean, especially rings; they tend to collect dust, hand cream and soap behind the stones.

To clean, spray with any household glass cleaner with ammonia, gently scrub with a soft toothbrush, rinse under warm running water, and blow-dry to prevent water spots.

Avoid cleaning jewelry in an ultrasonic, as it will loosen the stones.

When storing, wrap each piece individually in tissue paper or in jewelry bags.

Please contact the retailer at point of purchase.

Please contact the retailer at point of purchase.

general

Our jewelry is available in stores across the United States and Canada. 

All orders arrive with a certificate of authenticity.

RETURNS & EXCHANGES

Please contact us for return authorization. Custom orders are not eligible for return.

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Stay in the loop

Have questions or comments?  We would love to hear from you.  Drop us a line, and a Jack Kelége artist will contact you within 24 hours.